Job Description
CRM Management Executive
Company: Sudarsshan Pollyblends Pvt. Ltd.
Location: Chhatrapati Sambhahinagar (Aurangabad), Maharashtra
Experience Level: 2–4 Years
Employment Type: Full-time
About Sudarsshan Pollyblends
Sudarsshan Pollyblends Pvt. Ltd. is a premier compounder and masterbatch manufacturer engineering high-performance polymer formulations across diverse industrial sectors. Our portfolio encompasses advanced Polypropylene (PP) compounds, glass-fiber reinforced grades, mineral-filled matrixes, elastomeric impact-modified formulations, flame-retardant systems, and functional masterbatches. We partner with leaders across all major plastic-consuming segments—including automotive OEMs, home appliances, electrical & electronics, agricultural/irrigation equipment, industrial plumbing, and flexible packaging films—to deliver tailored material substitution, structural lightweighting, and circular economy solutions.
Role Overview
We are seeking an organized, process-driven CRM Management Executive based at our head office in Chhatrapati Sambhajinagar (Aurangabad) with 2–4 years of experience in CRM administration, customer database management, and sales pipeline tracking within a B2B manufacturing, chemical, or technical enterprise.
In this pivotal commercial operations role, you will own the maintenance, optimization, and daily administration of our Customer Relationship Management (CRM) platform. You will serve as the bridge between regional sales teams, marketing, customer success, and leadership—ensuring complete lead traceability, accurate pipeline tracking, clean customer master data, and actionable commercial reporting.
Key Responsibilities
CRM Administration & Data Integrity
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- System Management: Oversee daily operations, user management, field customization, and data workflow rules in the CRM platform (Zoho CRM, Salesforce, HubSpot, or proprietary systems).
- Data Hygiene & Maintenance: Maintain clean, updated customer databases across all segments (automotive, appliance, packaging, irrigation); perform regular data audits, de-duplication, and master record enrichments.
- Access & Security Management: Manage user roles, permissions, territory mappings, and data access protocols across regional sales offices (West, North, South).
Lead & Pipeline Management
- Lead Lifecycle Tracking: Track incoming inquiries, trade show leads (PlastIndia, Advantage Maharashtra Expo, K Show), and web leads—ensuring prompt assignment to regional sales managers and 100% follow-up compliance.
- Deal & Trial Pipeline Tracking: Monitor customer sampling and material trial conversion stages, flagging stalled accounts or delayed homologation approvals to regional sales leads.
- Automation & Workflows: Build and optimize automated CRM workflows for sample tracking, customer follow-up reminders, contract renewals, and account health triggers.
Commercial Analytics & Reporting
- Sales Analytics & Forecasting: Generate weekly and monthly CRM reports detailing lead conversion rates, regional sales velocity, win/loss metrics, and deal pipeline status for senior management.
- Cross-Departmental Synchronization: Integrate CRM data with ERP order logs, marketing analytics, and Customer Success feedback to build a 360-degree account view.
- User Support & Training: Provide onboarding, technical support, and best-practice training to regional sales teams to drive consistent CRM adoption.
Qualifications & Skills
Education & Experience
- Education: Bachelor’s degree in Business Administration (BBA), Computer Applications (BCA), Commerce (B.Com), or Engineering.
- Experience: 2–4 years of experience as a CRM Administrator, CRM Executive, or Sales Operations Executive in a B2B manufacturing, chemical, polymer, or industrial technology enterprise.
Technical & Functional Competencies
- CRM Platform Mastery: Hands-on experience administering leading CRM platforms (Zoho CRM, Salesforce, HubSpot, or similar B2B tools).
- Data & Excel Proficiency: Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, data cleaning) and data import/export workflows; familiarity with Power BI is a plus.
- Sales Process Understanding: Strong grasp of B2B sales cycles, lead-to-opportunity conversion stages, and key account management workflows.
Soft Skills & Orientation
- High degree of accuracy, systematic thinking, and attention to detail.
- Strong interpersonal skills to collaborate effectively with regional sales managers and plant commercial teams.
What We Offer
- Central commercial role with direct visibility into sales strategy and enterprise growth performance.
- Competitive compensation structure matching experience and technical skills.
- Growth opportunities toward Sales Operations Manager, CRM Lead, or Business Intelligence Manager within a fast-expanding compounding enterprise.