Job Description
Customer Success Executive
Company: Sudarsshan Pollyblends Pvt. Ltd.
Location: Chhatrapati Sambhahinagar (Aurangabad), Maharashtra
Experience Level: 2–4 Years
Employment Type: Full-time
About Sudarsshan Pollyblends
Sudarsshan Pollyblends Pvt. Ltd. is a premier compounder and masterbatch manufacturer engineering high-performance polymer formulations across diverse industrial sectors. Our portfolio encompasses advanced Polypropylene (PP) compounds, glass-fiber reinforced grades, mineral-filled matrixes, elastomeric impact-modified formulations, flame-retardant systems, and functional masterbatches. We partner with leaders across major plastic-consuming segments—including automotive OEMs, home appliances, electrical & electronics, agricultural/irrigation equipment, industrial plumbing, and flexible packaging films—to deliver tailored material substitution, structural lightweighting, and circular economy solutions.
Role Overview
We are seeking an energetic, customer-centric Customer Success Executive based at our head office in Chhatrapati Sambhajinagar (Aurangabad) with 2–4 years of experience in client relationship management, order fulfillment tracking, or customer support within the manufacturing, B2B chemicals, or plastics industry.
In this vital post-sales role, you will act as the primary operational liaison between key B2B accounts (Tier-1 molders, OEMs, and industrial converters) and our internal plant operations. You will be responsible for end-to-end account management after contract signing—ensuring smooth order execution, timely deliveries, efficient sample coordination, proactive issue resolution, and long-term customer retention.
Key Responsibilities
Account Coordination & Order Management
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- Order-to-Delivery Tracking: Serve as the main point of contact for customer purchase orders (POs), coordinate dispatch schedules with supply chain/logistics, and ensure on-time, in-full (OTIF) delivery.
- Sampling & Trial Support: Track customer sample requests, manage sampling documentation (COAs, Technical Data Sheets, Processing Guidelines), and ensure prompt dispatch for molder tooling trials.
- Client Relationship Management: Maintain regular communication with customer procurement, plant management, and quality teams to ensure complete satisfaction with supplied material batches.
Issue Resolution & Technical Liaison
- Customer Complaint Management: Log, track, and manage customer feedback or technical issues (e.g., color variation, MFI inconsistency, packaging concerns) through internal Corrective and Preventive Action (CAPA) processes.
- Cross-Functional Alignment: Work closely with internal Quality Control (QC), R&D, Production, and Technical Sales teams to address molder processing feedback and resolve technical queries quickly.
Retention & Business Continuity
- Demand Forecasting: Partner with client purchasing heads to gather rolling monthly/quarterly material volume forecasts and communicate demand projections to plant planning teams.
- Repeat Business & Upselling Support: Identify account expansion opportunities (e.g., additional compound grades or masterbatch requirement crossovers) and flag them to the regional sales team.
- NPS & Feedback Loops: Conduct periodic customer satisfaction surveys and gather actionable feedback to continuously improve product quality and service delivery.
Qualifications & Skills
Education & Experience
- Education: Bachelor’s degree in Business Administration (BBA), Commerce, Science, Polymer Science, or Chemical Engineering.
- Experience: 2–4 years of experience in B2B customer success, client servicing, order management, or inside sales within a manufacturing, chemical, polymer, or technical sales environment.
Skills & Competencies
- Customer-Centric Mindset: Passionate about solving client problems and building strong, long-lasting business relationships.
- ERP & Systems Proficiency: Hands-on experience with ERP platforms (SAP, MS Dynamics, or Tally) for order creation, stock checking, and dispatch tracking; proficiency in MS Excel and Word.
- Communication: Excellent verbal and written communication skills in English and Hindi (knowledge of Marathi is a plus).
- Problem-Solving & Agility: Strong organizational skills with the ability to multitask, manage tight delivery schedules, and resolve operational bottlenecks under pressure.
What We Offer
- Central role driving post-sales client operations and account growth across key industrial sectors.
- Competitive salary package with performance-linked incentives.
- Clear career advancement opportunities toward Key Account Management, Business Development, or Supply Chain Management within a fast-expanding compounding enterprise.